Your privacy matters to TrueLean Solutions. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information provided through our website, consultation request form, email communications, and consulting relationships. We collect only the information reasonably needed to respond to you and support the business purpose for which you contacted us.
Our commitment: Information submitted through our consultation form will not be sold, rented, or used for unrelated purposes. We will use it to respond to your inquiry, evaluate how we may assist, arrange requested discussions, deliver services you request, and meet legitimate legal or administrative obligations.
1. Scope
This policy applies to personal information handled by TrueLean Solutions through trueleansolutions.ca, its inquiry and consultation forms, direct email or telephone communications, proposals, and client engagements. It does not govern third-party websites or services that may be linked from our website, including LinkedIn or other external resources. Those services have their own privacy practices.
TrueLean Solutions is committed to handling personal information in accordance with the Personal Information Protection and Electronic Documents Act and other applicable Canadian privacy laws.
2. Information We Collect
Information you provide
When you submit the consultation form, contact us directly, or engage TrueLean Solutions, we may collect:
- Your full name, job title, company, and business email address.
- Your location, if you choose to provide it.
- Your industry and primary area of interest.
- Information you provide about an operational challenge, business need, or requested service.
- Correspondence, meeting details, proposals, project records, and other information required to manage a prospective or active consulting relationship.
- Any consent or communication preferences you provide.
Please do not submit confidential personal information, financial account information, health information, government identification numbers, passwords, or other sensitive information through the general consultation form.
Information processed automatically
Our hosting and security providers may automatically process limited technical information when you visit the website, such as your IP address, browser type, device type, referring page, pages requested, date and time, and basic server logs. This information is used to operate, secure, and troubleshoot the website. If TrueLean Solutions introduces non-essential analytics or advertising technologies, we will provide appropriate notice and obtain consent where required.
3. How We Use Information
TrueLean Solutions may use personal information for the following purposes:
- Responding to inquiries and consultation requests.
- Scheduling meetings and communicating about the subject of your inquiry.
- Understanding your organization, operational needs, and areas of interest.
- Preparing proposals, statements of work, assessments, recommendations, and requested services.
- Managing client relationships, project delivery, records, invoicing, and professional communications.
- Maintaining website security, preventing misuse, and resolving technical issues.
- Complying with legal, regulatory, insurance, accounting, and professional obligations.
- Sending business development or educational communications only when you have consented or when otherwise permitted by applicable law.
We will not use information submitted through the consultation form for a materially different purpose without obtaining additional consent when required.
4. Consent and Communication Choices
By submitting the consultation form and selecting the consent checkbox, you authorize TrueLean Solutions to contact you regarding that inquiry. This consent does not automatically subscribe you to unrelated marketing communications.
You may withdraw consent to future optional communications at any time by using an unsubscribe method provided in the message or by contacting us. Withdrawal will not affect processing already completed with valid consent and may not prevent communications required to deliver a requested service or meet legal obligations.
5. When We May Share Information
TrueLean Solutions does not sell or rent personal information and does not provide consultation form information to third parties for their own marketing. We may disclose limited information only when reasonably necessary:
- To service providers that support website hosting, form delivery, email, file storage, cybersecurity, accounting, or other business operations. They are expected to use the information only to provide the contracted service and to protect it appropriately.
- To professional advisers, insurers, or contractors when their involvement is necessary and subject to appropriate confidentiality obligations.
- When required or authorized by law, court order, regulatory process, or to protect legal rights, safety, and security.
- In connection with a legitimate business reorganization or transfer, subject to appropriate safeguards and notice where required.
6. Processing Outside Canada
Some service providers may process or store information outside Canada. When information is processed in another country, it may be subject to that country's laws and lawful access requirements. TrueLean Solutions remains responsible for using reasonable contractual and organizational measures to protect personal information under its control.
7. Retention and Disposal
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and professional records, and to meet legal, tax, accounting, insurance, or dispute-resolution requirements. When information is no longer required, we will securely delete, destroy, or anonymize it, subject to technical limitations and lawful retention obligations.
8. Safeguards
TrueLean Solutions uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity and amount of information involved. These may include access controls, secure accounts, service provider controls, backups, and reasonable procedures for handling and disposing of information. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable law, you may request access to personal information that TrueLean Solutions holds about you, ask us to correct inaccurate or incomplete information, withdraw consent where applicable, or ask how your information has been used or disclosed. We may need to verify your identity before completing a request, and lawful exceptions may apply.
If you have a privacy concern, please contact us first so we can review and address it. You may also contact the Office of the Privacy Commissioner of Canada regarding a concern within its jurisdiction.
10. Cookies External Links and Website Technologies
The website may use technologies that are necessary for operation, security, and basic functionality. Your browser may allow you to block or delete cookies, although doing so can affect website functionality. Links to third-party sites are provided for convenience, and TrueLean Solutions is not responsible for their privacy practices or content.
11. Children
The TrueLean Solutions website and consulting services are intended for businesses and working professionals. They are not directed to children, and we do not knowingly collect personal information from children through the consultation form.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, service providers, or legal obligations. The revised policy will be posted on the website with an updated effective date. Material changes will be communicated in an appropriate manner where required.
13. Contact TrueLean Solutions
Questions, access or correction requests, consent withdrawals, and privacy complaints may be directed to:
Privacy regulator: Office of the Privacy Commissioner of Canada